RO
Ryan O'Connor
1 reviews | Active since Nov 2012
04 Dec 2015, 14:21
Downgraded and nothing has been done
Telkom downgraded my internet line from 4mb to 2mb without letting me know. Its been a month now and absolutely nothing has been done to fix it. No replies to emails, I wouldn't even dare phoning 10210 and be put on hold for hours. Absolutely ridiculous.
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Telkom's replyOfficial
04 Dec 2015, 17:26Hello ryan317,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM167319 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM167319 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply04 Dec 2015, 17:26
Official
Hello ryan317,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM167319 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM167319 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media