Downgrade of account and refunds

Good Day,<br> After several calls and then emails and eventually complaints on HelloPeter on the 08/06/2015,, I still have not received any response regarding my escalation of my complaint on my account. I phoned Telkom and waited forever on the line, but eventually got through to a supervisor who I informed of our complaints and she said she would get back to us, which she hasn't. We missed one call from a Telkom HelloPeter consultant, who said they would call back on the 16th July 2015, but I have still heard no response either. Due to your lack of client relations we are left with no other choice but to downgrade our account. 1. Please downgrade our account to a personal home telephone with immediate effect.. 2. Remove my internet but keep my mailbox active [Email Removed] 3 Refund Division - to refund my internet that I have been charged for and to refund debits off my account which I never authorised (WB 2050 info3 IYP has been deducted for several months and I have complained over and over that this needs to be reversed, but once again you have done nothing). 4. Advise what exactly is Info 2050 info TYP and WP 2014 Southern Cape WP.<br> This is urgent!!