Downgrade from 10mb line to 4 mb line

<p>On the 15th of March I sent through a service cancellation form to downgrade to a 4mb line, as there is no 10mb line in our area. The line has been terrible and a technicion from Telkom confirmed that this was the reason why. I am still to hear from Telkom about this, it has been 6 weeks now.. This is so utterly unacceptable and the poorest service in South Africa. </p>