Downgrade

Again telkom has surpassed in bad service<br> 1. I move my 10mb adsl to telkom so I can convert to Fibre<br> 2. Order Placed no problem<br> 3. telkom downgrades my line to a 2mb by accident or by mistake<br> 4 cannot fix the line speed since I have a order for fibre so you have to cancel my order to fix your mistake <br> 5. fixing the problem you will take 7-14 days but you can downgrade within 30 minutes but cannot fix it<br> 6. phone orders department they cannot fix the mistake the orders department made.only the person that made the mistake , and the solution they sent the person an email.<br> <br> I have spoken to 10210 and they cannot do anything or willing to do anything to get this fixed now.<br> This is again unacceptable <br> <br> <br>