PC
Phil C

1 reviews | Active since Oct 2012

05 Jun 2015, 11:14

DOWN YET AGAIN NO RESPONSE

I so hate writing complaints but this is the only way of escalating issues with Telkom. Anyway after the last issue of congestion the adsl lines are now 'working ' problem is the Internet port is not receiving a signal from the exchange. Ie: line authentication failed. Was 'endeavored ' 2 days to repair. Ie: was supposed to be repaired yesterday. Now I phone and technician hasn't even been booked yet and they are 'endeavoring ' Monday. Trying to run a small business on these lines are ridiculous. Don't even know what further to say.... been 3 years of problems now... Sent from my mobile device on 3g. :(

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Replies (1)
Telkom
Telkom's reply05 Jun 2015, 14:05
Official
Hello grafxidg,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM115948.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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Best regards,