down time terrible service

<p>I have logged a ticket with telkom for my line being dead, to my surprise the first ticket was clossed without the problem being resolved I phoned telkom back immediately and it is now 9 days after my first ticket logged, they keep on telling me they are busy with remote tests I work in the IT industry myself and know remote testing will not resolve a dead line it is rediculous what telkom tell peolpe to buy themselfes time to resolve a issue this is not my first complaint every time I log a ticket with telkom its a struggle to get my line working for a company as big as telkom this is not acceptable the planning and customer service is very poor</p>