MR
Markus R
1 reviews | Active since Oct 2017
11 Feb 2018, 17:16
DOWN TIME AGAIN!!!!
I am paying MWEB & TELKOM for internet and to manage my telkom adsl. I have been down several times and made it clear that I experience down time everytime it rains. I thought that they will take over the responsibility to convey the message to telkom and get the problem resolved.
I AM DOWN AGAIN!!! I have more downtime than uptime!! I still get charged full every month!!
Reference numbers MWB ********** TELKOM 119ARK010218
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
07 Mar 2018, 11:19Hi Markus
Thank you for making contact with us.
We do apologize for the inconvenience caused and for late response.
Please note we picked up that there's another fault reported with ref: 77ARK240218 has been handed over to the assigner, waiting for an available technician to attend.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply07 Mar 2018, 11:19
Official
Hi Markus
Thank you for making contact with us.
We do apologize for the inconvenience caused and for late response.
Please note we picked up that there's another fault reported with ref: 77ARK240218 has been handed over to the assigner, waiting for an available technician to attend.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
MR
Markus R's updateReviewer Update
07 Mar 2018, 13:10I have been waiting weeks just to get a technician assigned. Clearly a capacity problem. I have been down several times since November 2017.
Clearly there is NO urgency!!! PATHETIC
MR
Markus R's update07 Mar 2018, 13:10
Reviewer Update
I have been waiting weeks just to get a technician assigned. Clearly a capacity problem. I have been down several times since November 2017.
Clearly there is NO urgency!!! PATHETIC
MR
Markus R's updateReviewer Update
07 Mar 2018, 13:18Furthermore I am occurring mobile data cost and should be for your account! I WANT TO GET MY CONNECTION RESOLVED ASAP!!!!!! ITS OVER YOUR TIMEFRAME ALREADY!!!
MR
Markus R's update07 Mar 2018, 13:18
Reviewer Update
Furthermore I am occurring mobile data cost and should be for your account! I WANT TO GET MY CONNECTION RESOLVED ASAP!!!!!! ITS OVER YOUR TIMEFRAME ALREADY!!!
MR
Markus R's updateReviewer Update
13 Mar 2018, 07:18Luleka is lying with all the other employees from TELKOM and MWEB. Telkom very quickly warns you about the unnecessary charges if the fault is NOT related to their network . . .YEAH RIGHT what network. I am now DOWN ALMOST 4 WEEKS. The so called turn around time is 5 to 10 working days.
TELKOM dont give a damn. Luleka please stop making false promises to escalate my issue. TELKOM must go and learn what escalation and service means. IT MEANS NOTHING!!!!!!
MR
Markus R's update13 Mar 2018, 07:18
Reviewer Update
Luleka is lying with all the other employees from TELKOM and MWEB. Telkom very quickly warns you about the unnecessary charges if the fault is NOT related to their network . . .YEAH RIGHT what network. I am now DOWN ALMOST 4 WEEKS. The so called turn around time is 5 to 10 working days.
TELKOM dont give a damn. Luleka please stop making false promises to escalate my issue. TELKOM must go and learn what escalation and service means. IT MEANS NOTHING!!!!!!