SP
Stefan P

1 reviews | Active since May 2015

22 Feb 2017, 17:44

Down right pathetic.

<p>After 3 days of missed appointments Telkom still has not installed my fixed line... after 4 calls in 2 days (20 minutes waiting time minimum) where each call centre agent assures you the technician is coming to install your line and that they're escalating the call - at this point all Telkom has managed to do is spend my money by me phoning them to find out what's going on. Don't think they'll ever phone a new customer - that's asking way too much! Im following through on what i said I would do - turn to a social media site in the hope to get someone with more than two brain cells to help me get my fixed line installed. Why does a consumer have to become a complete ***** before they can get service?</p>

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Replies (1)
Telkom
Telkom's reply23 Feb 2017, 09:01
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,