Down network
<p>Hello Peter . My services has been unavaliable since Saturday the 5th of Nov 2016 so I decided to call them 3days later and they telling me they have been trying to improve their network and some SIM cards may have been affected by the upgradeso I then ask the call center agents how can this be fixed they told me to buy a new SIM card and do a sim swap but how can do that if the problem was not created by me.my SIM card was working just fine and then suddenly it's saying no service. I'm highly disappointed at Telkom and the service they offer.im paying almost R3000 every month to use their service and this is how I'm thanked. Please help</p>
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Replies (4)
Telkom's replyOfficial
09 Nov 2016, 13:08Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Support Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply09 Nov 2016, 13:08
Official
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Support Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
14 Nov 2016, 10:52Hi nkulee-phly-matthews,
kindly be advised that we tried contacting you with no luck,
please test the sim card in another phone, if you still get the same problem, you will have to make a sim swap at any Telkom store.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply14 Nov 2016, 10:52
Official
Hi nkulee-phly-matthews,
kindly be advised that we tried contacting you with no luck,
please test the sim card in another phone, if you still get the same problem, you will have to make a sim swap at any Telkom store.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
15 Nov 2016, 08:02Hi nkulee-phly-matthews,
kindly be advised that we tried contacting you with no luck,
please advise if you were able to test the sim card in another phone.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Nov 2016, 08:02
Official
Hi nkulee-phly-matthews,
kindly be advised that we tried contacting you with no luck,
please advise if you were able to test the sim card in another phone.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
16 Nov 2016, 09:36Hi nkulee-phly-matthews,
kindly be advised that your query will be closed due to no response and we are unable to reach you telephonically.
please email us at *** for any assistance.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply16 Nov 2016, 09:36
Official
Hi nkulee-phly-matthews,
kindly be advised that your query will be closed due to no response and we are unable to reach you telephonically.
please email us at *** for any assistance.
Kind regards,
Launa
Telkom Social Media Team
Best regards,