Down for weeks

Good morning <br> I have a business line with telkom which is connected with my ADSL line. This line has been down from middle of December 2015 until now. I have struggled to get any information from telkom as to why. <br> <br> I have logged callouts with them for last 3 weeks - each time they say they are attending to it and sending someone out which has never been down. We are still down and I cant get to speak to a supridentant or someone in management position <br> <br> In fact the call centre girl said to me \well this is quite common for your area and unfortunately we can do nothing about it directly only to report it again and hope that someone will respond"<br> <br> Telkom is just not responding ..."""