Down for three weeks and nobody seems to care

We have been down for 3 weeks now on telephone lines and ADSL and nobody seems to be taking responsibility. The number posted on Telkom web site to lodge complaints at the CEO's office is not in service. Typical of their current attitude. They should be finding alternatives if lines are down just like we have to i.e. 3G which we must still pay for as well as pay our Telkom bill despite non delivery. How can we run our business when a service provider does not deliver what is being paid for. Shocking is all I can say.