1 reviews | Active since Mar 2016
On Friday the 2nd of February, lightning severed the Telkom line running to my house. I reported it on Saturday. Monday afternoon I phoned and was told that it hasn't been picked up by a technician. On Wednesday they told me it has been logged as a area fault and could be fixed in the next week or two. but the operator then told me I can get a sim card from the Telkom store and use the USB fail over. I asked if there was a limit to the data, since I have an Uncapped ADSL line. The operator assured me that the sim card would then also be uncapped. But when I went to get the sim card they told me that it is only good for 1Gig. I find this highly unacceptable, as the reason for me taking uncapped internet in the first place is because I'm highly reliant on internet at home. With 1 gig I can't even watch a 1 hour episode on Netflix. I think it is only fair that the sim should be uncapped for the period of time my line is down.
Hello Tjaartster
Please confirm if the fault has been repaired or if further assistance is required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Tjaartster
Please confirm if the fault has been repaired or if further assistance is required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
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