Double Standards

Good day I recently lost my device and contacted Telkom to blacklist the device and suspend the number.I then bought a new Sim card but to my surprise & shock, I was told I can only do Sim swap at the nearest Telkom shop which is about 240km from where I work.I am based in Grahamstown & no Telkom shop is available around.

Firstly it was the signal and now I am expected to drive 480km to and fro just to do Sim swap. The strange thing is that when I took out a contract with Telkom, I didnt go to any nearest shop but now when I require a service I have to go to a shop.

So disappointed????????????