Double ****med by Telkom

I am utterly horrified by the treatment I got from Telkom. They have been billing me for fibre I didn't request nor use for the past 6 months. I have tried to rectify this since July. I get told my query will be attended to in 48 hours with no success. But they continue to bill and have now suspended my business landline. To add insult to injury they are deducting money for something called ; info 2050 INFO3 TYP and WEB 2050 INFO3 IYP. I never signed up or such. One can never get hold of a manager or supervisor, I am shook.