Double premium on the first bill

<p>It is not acceptable that you have to pay two months for your phone contract if you upgrade anytime within the month! Maybe if the sales team explained it then customers would know/expect it. I upgraded on the 26th and the next month I paid double! Poor communication, I would have upgraded on a different date if I knew this was how the system work! Extremely upset, especially with the lack of compensation from Telkom. I believe that if the policy wasn't explained when you signed up, they shouldn't bill you like that. Change the system Telkom, inform us or risk negative publicity.</p>