Double payment Telkom?

I have been very happy with Telkom's LTE service for more than a year, but suddenly the wheels have come off. Despite my receiving an sms indicating the processing of a stop order for payment, this was never presented to the bsnk. So my service was cut off. I went into Telkom Irene, where I did an EFT after being advised Telkom had experienced a 'system error'! 48 hours later, service resumed. NOW, 4 days post issue, Telkom has instituted the stop order, When, or indeed IF a refund will be issued, is a mystery. Not the time of year to be double dipping Telkom!!!