Double payment but services suspended still

I have a mobile contract with Telkom and last contract was a data sim card, for some reasons my debit order date was changed to the 30th from the 25th n for that reason I missed a payment in November which resulted in double payments in december the 18th the amount of R2640,79. I called and they reinstated my services on the 22nd but today my services wer suspended again and I am told my November payment does not reflect after I was debited twice In December. This morning I was told my services will be reinstated in 2hours but I am still without data