Double payment and my cellphone contract is still suspended.

Hi Telkom,

My contract is on a debit order, so this should have been automatic BUT it didn't go off... I received an SMS saying my account has been suspended so I call in and speak to the lady who tells me to pay it. I paid it in full R1398,96+R853,02=R2251,98. My account is then suspended because the banking will take 3 days to reflect. I now can't even phone 081180 to sort it out.

What puts the cherry on top is that Telkom then debited my about for R1398,96 after I had settled my account...

Surely if you debit my account, you then know you're getting the money.

Please advise? 1. Unsuspend my account so I can use your subpar signal 2. I need a refund or you credit my account