Double deduction

Telkom debited on my account on a wrong date and upon follow upon 27th I was told to do eft by Bryce which I did on 29th, on 31st did follow up after a debit order went off for same amount a transfered and Nonkululeko Mzimela said the eft is not showing as yet only a debit order is showing and after eft reflect they will log a refund and today the 1st I spoke to Nthabiseng Mill she says the eft is showing and not the debit order that went off. Now am being told three different stories by people working for same company which is rather pathetic