Double Debt and Bad Customers Service

Good day All

I’ve had the below query for just about a month with Telkom, and no one has cared to call, explain the delay or resolve the issue. The cc’d (Kea Kgosana) has no urgency to the matter and couldn’t careless.

It is quiet clear that Telkoms mandate is to ******* consumers and current SMME on there books with active current mobile contracts. It’s a very serious issue and bad business practice.

I have raised the issue on several occasions with no response from Telkom. Please assist in hold them to account. There are other measure I am pursue to seek justice.

Regards, Sizwe

Begin forwarded message:

From: "Sibusiso Mapapu (SJ)" ********** Date: 20 June 2018 at 14:14:51 SAST To: ********** ********** Subject: FW: Double debit-Mall of the South

From: Sibusiso Mapapu (SJ) Sent: 20 June 2018 11:21 AM To: Kea Kgosana (KJ) ********** Cc: Felicia Johnson (FA) ********** Subject: Double debit-Mall of the South Hi Kea, Please see if there’s a surplus for this customer on the 19th May 2018. Customer would like to load once more with it instead of getting the refund. Regards, Sibusiso From: Edgar Rampfumedzi (E) Sent: 22 May 2018 12:36 PM To: Kea Kgosana (KJ) ********** Subject: Double debit Good day Please see attached copy of the Bank statement and assist to check if the two amount of R140.00 reflect on your side ,customer tried to buy data on the ARIA but he didn’t get data and the money was taken off from his account. Affected number: ********** 002 Customer name and surname: Sizwe Dlamini Regards Edgar