Double Debits with no explanation

<p>Avoid Telkom contracts for peace of mind.</p> <p> </p> <p>Telkom started double debiting me after i had paid them early on december. I call Telkom to enquire and the consultant(Sibusiso - team lead in customer service) says i never paid ahead and yet he keeps mentioning the date and amount i paid which also appears on the statement they emailed me...after being on the line with them for 20 minutes and running out of airtime - nobody called me back! not even Sibusiso the team lead whom i was talking to.</p> <p> </p> <p>So now i am sitting with debits that occur on the 15th all because they say i am in areas, which i am not because i am actually ahead in my payments, and no one at telkom is willing to help. I watch as this big company takes my money without explanation.</p> <p> </p> <p>This company does not care about its customers, as soon as they have your money you dont matter anymore, avoid them if you can.</p> <p> </p> <p>What can i do?</p>