JE
JUSTIN E
1 reviews | Active since Apr 2015
20 Jul 2015, 16:01
Double debits for a contract I didnt take out
I am at my wits end. I opened ONE contract with you guys last month and got billed for 2? After logging countless cases with you guys with a turnaround of 72 hours its been a month and my query has still not been resolved.<br> <br> Now I get a message to say my services will be terminated!!! for your mistake and incompentency! This is a bad way to start our 24 month relationship. I will not refer Telkom Mobile to anyone, I was referred to you by my wife who has a contract *** with you and she will be cancelling hers as well!!!
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Telkom's replyOfficial
20 Jul 2015, 19:16Hello JUSTINENGEL67,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
***
Telkom's reply20 Jul 2015, 19:16
Official
Hello JUSTINENGEL67,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM77142.
We apologise for any inconvenience caused.
Kind regards
Ilhaam
Telkom Social Media
***