Double debits

Very disappointed in the service received from Telkom.

They told me to make payment on an overdue amount which I did and then proceeded to debit the same amount via debit order. How are their systems not recognising payment was made or are they this delayed in allocating funds? Due to this double payment, I am left with many other unpaid bills.

I have been on the phone almost every day since the 25th of April to date with a consultant advising they can see the payment but it’s not reflecting. Due to the delay in effective client service, the credit on my account has now been used for the May instalment. Mind you it’s ONLY the 8th of May, my debit order is ONLY set to debit on the 25th of each month.

No sympathy for clients. No real service!!!