Double Debited & Charged for Telkom’s Own Error

I am extremely disappointed with Telkom’s service. Despite paying my account in advance, Telkom still debited additional money from my account and later charged me for their own error. Attempts to resolve the issue through the call centre have been frustrating — long holds, consultants hanging up, managers unavailable, and promised call-backs that never happen.

What is most concerning is the lack of accountability and the insensitive treatment of clients. Queries, especially financial ones, remain unresolved, which reflects very poorly on Telkom’s commitment to customer service.

I would like Telkom to urgently reverse the incorrect charges, ensure no further double debits occur, and provide proper feedback on the resolution of my query.

Account/Reference Number: ***