Double Debit Plus Charged For Free Router

<p>Good Evening,</p> <p>I have just been ****** by Telkom!!! This evening I received an SMS indicating that Telkom deducted R1000 from my account in error leaving me with an overdraft! I have no money left in my bank account!!!</p> <p>This is the story: I recently renewed my telkom contract for which the agent at the store told me that the router is issued free. However Telkom added a charge for the router to my monthly bill! I called when I received my latest bill which reflected an amount of approx R1500 owing (this included the router charge of R800 & something). Now on the 03 Jan 2017, Telkom deducted R1000 from my account. I called after & was given the following reference ( ********** 1) to have things rectified. Today, 09 Jan 2017, I received an SMS indicating another R1000 has been deducted from my account!!! I totally frustrated as this is a gross error from Telkom. I am now bankrupt!!! Telkom has ****** money from my bank account. Instead of refunding me the router amount, they further deducted R1000!!! Someone has to answer for this theft. I will be going to the police station to open up a case of theft against Telkom. I deeply frustrated as I dont have any other money now to live off the rest of the month plus my bank will be charging me interest for overdraft!!! Telkom will have to pay all rightfully owing money & all interest charged by my bank account for the overdraft caused by Telkom. I want my money back NOW. Please do an immediate transfer into my bank account to rectify this mess you created!!!</p>