Double Debit for Jan

<p>Now I know that Telkom already said that this is a problem which they are attending to, but I feel a bit miss treated. On discovering the mistake by Telkom I phoned the billing department. The first agent said that there is no mistake from their side and that I was communicated via e-mail that an extra debit will run due to a debit that did not run on 01 Jul 2016. Now firstly I did not receive such a notice and secondly I checked my records for all Telkom payments for the past year, and in all cases the debit order ran as intended and the money were deducted from my bank account. Especially on the 01 July 2016 R440.98 was paid. After checking the records I phoned again. This time the other agent said they are aware of the problem and is now investigating. But my question is, how long will this investigation take and by when will I get my money back? I mean, from my side I always make sure that there is money in the account before the debit order runs, but now Telkom takes my money for no reason at all and now I have to wait until they investigate and then decide when they will pay back. I feel Telkom made the mistake so they should really make a bigger effort to give the money they took back. And that they should do it as fast as they took it as well. (P.S I do not want a credit on my account, I want the money back in my account - Cleared and ready to use ASAP)</p> <p> </p>