Double Debit

<p>I made a manual payment for the failed debit which was meant to take place on the 31/12/2016 on the 03/01/2017as advised by one of the representatives in the call centre. Had the amount been allocated accordingly my account should have been up to date.</p> <p> </p> <p>Copies of my statement were sent for january as R435.35 was taken off my account which I assumed included bank charges due to late payment for my instalment for December as I was only meant to pay R299.00.</p> <p> </p> <p>What I don’t understand is why I have I been debited twice in February? An amount of R299 was taken off on the 25/02/2017 and another R299 was taken off 3 days later on the 28/02/2017. This can’t possibly be correct as I have made a manual payment and have been charged interest.</p> <p> </p> <p>I called into the call centre again to have the matter resolved on Wednesday 01/03/2017 and spoke to a Boniswa who pretended to be interested in helping but said that she couldn't help without me sending her my proof of payment that I had indeed made a manual payment and proof that I had been debited twice. So thinking I was going to recieve assiatance I sent her my bank statements with the highlighted transactions and proof from the bank that I had made an EFT payment on the 3rd of January to ********** I recieved no response, I then emailed her again on the 02/03/2017 and that email was also ignored.</p> <p> </p> <p>I have tried to call into the call centre again today (06/03/2017) but because the service is terrible I have just wasted my cell phone credit and time. The first agent (Terrell) answered took down my ID number and then dropped the phone! I then called again and spoke to Amanda took down my ID number, then there was a long period of dead air! When I asked if she was still there she responded saying she was checking my account and also hung up!</p> <p> </p> <p>Please urgently resolve and refund the funds due to me</p>