DA
Delisha A
1 reviews | Active since Sept 2016
31 Dec 2017, 13:18
Double Debit!!
I made an eft payment on the 23rd of December and called ob the 28th to confirm that the amount had been received. I had asked specifically that my account does not be debited since the amount reflected. the agent assured me it would not. Now on the 31st i see that my account has been double debited!!! This was money left in my account for my HOMELOAN!!! I would lile to know what telkom will be doing aside from refunding. i will know have added interest and a rejected debit order thanks to Telkoms bad service!!!!
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
11 Jan 2018, 13:40Hi delisha
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Jan 2018, 13:40
Official
Hi delisha
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
DA
Delisha A's updateReviewer Update
11 Jan 2018, 13:47Hi Keagan,
Today is the 8th day since I have called in I do understand that it takes apparently up to 72hours until you get contacted by someone. I didnt think that the agents would wait until the 72nd hour in order to call me.
I currently have 2 contracts with Telkom, really rethinking this.
DA
Delisha A's update11 Jan 2018, 13:47
Reviewer Update
Hi Keagan,
Today is the 8th day since I have called in I do understand that it takes apparently up to 72hours until you get contacted by someone. I didnt think that the agents would wait until the 72nd hour in order to call me.
I currently have 2 contracts with Telkom, really rethinking this.
DA
Delisha A's updateReviewer Update
25 Jan 2018, 15:48So still no response... Telkom is by far the worst at customer service!!!!!
DA
Delisha A's update25 Jan 2018, 15:48
Reviewer Update
So still no response... Telkom is by far the worst at customer service!!!!!