DOUBLE DEBIT

On the 1/2/15 the debit on my mobile contract was unsuccessful due to personal issues. On the 2/02/15 i called the call center 2 confirm their banking details so that i could do the payment manually. I spoke to a helpful gentlemen. He gave me all the details and his address to forward my POP. I made payment and forwarded the POP. I then received my statement for the next month which showed no arrears.<br> <br> Today the 13/02/2015 i went onto my banking profile to see that they had debited my account. I called into the call center and was told this was because payment on the 1st was rejected and the system debited my acc to check whether their are funds available. I told her that this cannot be possible because i made the payment manually on the 2nd and sent though proof. She then said that my profile was not updated. I then told her that this also cannot be possible because my latest statement shows no arrears. She then said to forward her the POP after which she will log a refund request as i have been double debited which will take up to 72 hours to be attended to.<br> <br> I find this ridiculous. That was money that should never have been taken that i need to get to work and back with.