double data deal not activated

i was offered a double data deal on my contract, i went through all the procedures i was asked to. my contract was upgraded on Monday. i still have the same data package that ive always had, 10 gigs. i phoned on Tuesday to resolve it. i was told that they dont know why my contact has not been upgraded. i was told the problem will be resolved in 2 days and i will be contacted. nothing has been resolved and i cannot get through to anyone on the telkom call center. my refrence is # ********** 7. when i was phoned and offered the upgrade they told me all calls are recorded, and i specifically asked multiple times if they are sure that my data will be doubled. if this is not resolved this will become a legal issue as i am paying for data now that i am not getting