Double Charging for Fibre Service

<p>We moved to fibre in September. We have been double billed by Telkom since then owing to their failure to end our ADSL account. We've attempted to resolve it by going to the Telkom shop in Rosebank and calling the call centre, and were forced to pay R6000 to unsuspend our account. We were assured that the amount that we overpaid owing to double billing would be refunded. We have not been refunded and no one at Telkom seems to be able to help, and have been sent from pillar to post. </p> <p> </p> <p>Telkom is in breach of the Consumer Protection Act, and should be subject to class action for ******ing funds from its customers. </p>