Double charged for mobile

<p>I reluctantly signed a 24 month contract nearly two years ago through a company called Retail Blue who were selling Telkom Mobile routers for the home. I have been billed for two devices and two numbers. Telkom have confirmed they can see that there is only one number being used. I asked for proof where I signed for delivery of a second device of which they are not able to produce a copy of the delivery for even the first device. As a result I have been paying for two accounts and the contract is now nearly at its end.</p> <p> </p> <p>Telkom have now closed the case without any notification or correction to me because they say they cannot find the proof of delivery. I had to get the case opened again today and will need to wait another month to get any progress. Telkom now owe me in excess of R11,000 for overcharges of the account.</p> <p> </p> <p>This case has been disputed for over two years and still not rectifed or solved. Be careful to pay Telkom via debit order as there is a reluctance to help when they have access to take funds from your account.</p> <p> </p> <p> </p>