Double charged

Unhappy client - cell number ***

The above contract line was cancelled by Telkom after investigation by them when they confirmed that Telkom tower next to my area is not working and will not be connected anymore. I requested to pay for the gadget, and we agreed that Selldirect will debit my account which will enable them to cancel the contract. According to their call this was supposed to take place prior to them cancelling the contract. Due to this I was left without Wi-Fi access for a while ended up approaching a different network who signal/network was strong in the area. Since then, I have been battling to get a refund from Telkom since June after I was double/over charged by Telkom on June invoice an amount for Device Obligation/Carryover R1720-00 thereafter Selldirect debited my account in May and amount of R1690-50. Numerous calls made to Telkom from the 28th June 2024 then sent email to the consultants there after requested the escalation process when i was provided with e-mail address *** no response to date received.

This has since affected me financially distorting my monthly budged not recovered to date. I would like to request my refund including interest from date i was debited.