Double charged

This letter seeks to provide clarity on the Telkom billing that remains on record on my credit profile. I took out a data contract with Telkom some years back. There were no issues at that point, the contract run for 2 years and when it came to renewal i asked Telkom mobile to convert that into a mobile contact and took out a Huewii P20 phone with that.

There was a challenge with getting the correct device and ended up with a black one a day later Telkom mobile store called and advised they had the correct device and we should bring the other back. We did and we also asked for a separate number not linked to the existing number. Somehow that triggered a new process on their end where a new contact came to existence. Incorrectly so.