double charge for their mistake

<p> </p> <p>I have a problem with Telkom – the one issue had been sorted but they are charging me for their mistake…</p> <p> </p> <p>I reactivated my business land line, did everything they asked… just for them to allocate the wrong number to my business – apparently it was reserved for another business???</p> <p> </p> <p>After a big back and forth, we got the number sorted… now they are charging me for both packages. I sent about 4 emails asking why I should pay both lines if it was their mistake? We couldn’t set up the internet – nevertheless use it? So I don’t agree that I should be paying for both lines this month…</p> <p> </p> <p>I seriously didnt want this account anymore... i complained about it right after - and they kept billing me, even if i didnt use it - and didnt want the package anymore</p> <p> </p> <p>I even sent an email to NCC</p> <p> </p> <p>I want to settle this account, it is a 12 month and i need a reversal of fees as i complained right after it happened and no one gave a damn about it... </p> <p> </p> <p>they just kept billing</p> <p> </p> <p>now the account is being handed over and i can NOT afford for this to happen as my business is still new</p> <p> </p> <p>BLAKE and ASSOCIATES draws your attention to your Telkom account. Ref: ********** 72394 <br /> </p> <p> </p> <p>thank you</p> <p> </p>