Double Charge

I upgraded my contract and now I received a bill for both my old and new contract. <br> <br> Logged a complaint on the 8th of January. The agent said I would receive a follow up call in 3 days time. I am still waiting and now I am on the debit date and there has been no sign of life from Telkom. Calling the helpline, the agents just tell me the request is still open and they can do nothing.<br> <br> I regret having upgraded and stayed with Telkom at this stage and will most likely not renew my contract again.