double billing, sloppy account keeping, poor technical assistance.

WE recently changed from ADSL to high speed fiber and we have been very frustrated with Telkom. For the first month, they billed us for the more expensive line and continued to deliver the old service (they remembered to bill but forgot to upgrade). When we notified them of this, they blamed Vumatel for the problem. Vumatel was not responsible, as was ascertained after lengthy discussions and hours of wasted time on the phone. The line has now been working correctly for about 6 weeks, but now we were billed for installation which was not done and not needed; as well as being billed double for both the fiber line and ADSL. I have now lost my patience and I have decided to change to a service provider that doesn’t persistently overcharge and underdeliver.