double billing problem with Telkom

Good day,

Fibre *** (R720.01) > invoice, contract & T&Cs attached LTE *** (R899.00) > invoice attached

I have many contracts with Telkom and extremely disappointed and highly upset!

Their DSL department contacted me end June 2022 to upgrade my LTE contract, which I had since 1 June 2021, to a higher speed line. I requested that I actually want to move over to a fibre package and do not want to double billed during the transition. Their consultant, Mia Hattingh, advised that I would not be double billed as it was a migration.

Your mobile sales department have been contacting often after the above call from DSL, and I was very upset because no one was getting back to me on the order for fibre. I was again confirmed with their Mobile sales department that because this is a migration from LTE to fibre, I would NOT be double billed, and I would NOT have to return the LTE router as I could use it with my other 3G sim cards.

Process that happened: Received call from Mia Hattingh (DSL) on 28 June 2022 to upgrade LTE speed as contract was in place for 1 year Vumatel only installed the fibre on Monday 15 August 2022 Telkom Fibre D-link telkom router arrive Wednesday 24 August 2022 TIN*** received Thursday 25 August 2022 and your tech department assisted me to set it up Telkom LTE D-link router switched off and packed away After all the above, I am still DOUBLE BILLED! My bank account has already been debited for my Fibre *** (R720.01), and I have received an invoice for my old LTE *** (R899.00) and have received SMSes that my account will be debited with the amount via debit order.

Please rectify urgently that I am not debited for my old LTE *** (R899.00) as this was a migration to fibre.

If their call centre agents did not do what they needed to do and/or did not update your systems accordingly, that is not my fault!

Many thanks Louise Lloyd