Double Billing Nightmare with Telkom – Still Waiting for Refund

I’m extremely frustrated with Telkom. In November 2025, my debt order didn’t go through, and I received no message or call alerting me that I owed money. My daughter contacted Telkom, and we were told I owed around R2,600, which I paid by the end of December 2025. Despite this, my Wi-Fi and phone were still not working. Three weeks into January 2026, we called again and were told there was still an outstanding balance of R68.50. On 31 January 2026, I made a manual payment because the agent said they don’t process deductions on weekends. That same Saturday, Telkom deducted the same amount again. We called immediately to request a refund, and now, as of 17 February 2026, I am still waiting. This experience has been extremely stressful and disappointing. The lack of communication, repeated billing, and slow response from customer support is unacceptable. I hope Telkom improves their processes and resolves this matter urgently.