Double billing issue

*TITLE: URGENT - Telkom Business R300 Overpayment - No Response on WhatsApp - Multiple References*

I am lodging a formal complaint against Telkom Business.

I have an Unlimited SIM Only SIM card. I paid R300, but Telkom is still debiting me and sending me more than 2 different reference numbers to pay for the same SIM. This is causing double billing.

I tried to get help on WhatsApp from a Telkom Business consultant. The consultant NEVER responded to my messages. Up to now, no one has rep**** to me on WhatsApp.

This is very poor service: - I paid R300 but still being debited - More than 2 reference numbers for one account - Zero response on WhatsApp after I sent proof of payment - No one is assisting me

I am a small business customer trying to do the right thing, but Telkom is ignoring me.

*I request:* 1. Urgent investigation into multiple reference numbers on my SIM 2. Refund/Credit of my R300 overpayment 3. Billing correction to one reference number only 4. A callback on my number

Service: Telkom Business Unlimited SIM Only Amount in dispute: R300 My Contact: ***

If no response in 48 hours, I will escalate to ICASA.

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