Double billing for relocation service???

I need to voice my utter dismay with Telkom on this site as there is absolutely no way to get in touch with the right person, be it on the website or on the phone. The usual story of having to wait until a consultant is available (45 minutes the last time!!) is one thing. Then the (admittedly very friendly) agent has really got no authority to act to my complaint other than with standard questions. It is impossible to write an email on the website, as the website is either not working or the possibilities to log a complaint are very limited and then, never get answered anyway. There is no phone number to call to escalate my complaint to a higher level of authority. They very clearly do not care one bit.<br> I have been a loyal customer for a few years now. Recently, I requested a relocation service as I moved house. That is when the sad story began. Despite been given a fixed date, it took more than two weeks until my service was re-installed. On receiving the latest bill, I had a minor heart attack. When I enquired why it is so high compared to previous months, I was advised that a relocation means double billing in the first month. So Telkom punish their customers for their loyalty?