FV
Francois V
1 reviews | Active since Mar 2013
20 Jan 2016, 10:48
Double billing / Failure to honor cancellation
Got double billed again today.<br> <br> After my complaint from last month no one responded except the person on this website (and that was once on the site).<br> I have contacted numerous times the call center and got empty promises about escalating the issue.<br> <br> I have even an e-mail back from Telkom in November when I cancelled my internet, yet I still get billed.<br> <br> This is FRUSTRATING!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
20 Jan 2016, 12:32Hello VenteF,
Apologies for the frustrations caused. Our billing consultants with urgently follow up on this query and be in touch.
Your reference remains SM180582
Regards,
Moenieb.
Telkom Social Media Team.
Apologies for the frustrations caused. Our billing consultants with urgently follow up on this query and be in touch.
Your reference remains SM180582
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's reply20 Jan 2016, 12:32
Official
Hello VenteF,
Apologies for the frustrations caused. Our billing consultants with urgently follow up on this query and be in touch.
Your reference remains SM180582
Regards,
Moenieb.
Telkom Social Media Team.
Apologies for the frustrations caused. Our billing consultants with urgently follow up on this query and be in touch.
Your reference remains SM180582
Regards,
Moenieb.
Telkom Social Media Team.