Double billing after upgrade from ADSL to LTE

<p>I was cold called in November 2016 with the option to "upgrade" to LTE from my ADSL package. I asked numerous times what the catch was and was assured that this was simply an option to upgrade to a faster service. I accordingly agreed and was switched from my uncapped ADSL package to the equivalent uncapped LTE package.</p> <p> </p> <p>Now I note that I have been double billed for BOTH packages as two distincitve accounts for the past three months! I spoke to the call centre who told me that I had to cancel the ADSL line physically myself. This was never told to me and the recorded calls will confirm this. I have subsequently done this and am still being double debited for both.</p> <p> </p> <p>It is ridiculous that Telkom can tell me that because one product is ADSL and the other LTE that I must deal with different Telkom departments and that they do not work together. I was called by a TELKOM agent who offered me this "UPGRADE" and ASSURED me that there were no catches. It is also clearly apparent that this was never offered to me as an additional line- who would have two UNCAPPED lines at their own residential house for their own internet usage?</p> <p> </p> <p>I now see that the call centre agent's request for the amounts to be refunded to me has been rejected- why I dont even know as I am not informed of anything. This is absolutely ridiculous and smacks of consumer ***** via cold callling without providing necessary details.</p> <p> </p> <p>When will Telkom acually revert to me and let me know how this is being resolved? I feel taken advantaged of and **********ly misrepresented to accept a deal offered to me by Telkom by means of a cold calling campaign.</p> <p> </p>