Double billing

<p>After applying for a fibre line in December, it was eventually installed in February. What I find absolutely amazing is that my ADSL connection which was disabled when the fibre was installed has not been cancelled and I have been double billed each month for it. Attempts at getting the matter resolved telephonically is absolutely impossible and I was not able to speak to anyone in cancellations. I sent an e-mail on 3 April, but have had no feedback since. I called again this morning and sent the same e-mail to the call centre agent who promised to get back to me, but no such luck. No manager available to speak to either. And to top it all, I have been charged a fee for late payment. How ridiculous. Why does this happen-surely it is ******* to collect money for services that were not rendeed. I would call it *****ing-taking something that is not yours.</p>