Double bIlling

<p>I was initialy on the R199 special for 10GB + 10GB for more than two years, I even re-newed the contraact for another two years because I was happy with it, that means 4 years with Telkom mobile data contract. When it expired, I was on a month-to-month contract. I was then infomred that the monthly contract would discontinue and that I should get to the nearest store for an updgrade as you had a September special on the 15GB + 10GB. On the 26th of September I went to the store to do the updgrade. The sales person said the month to month must be cancelled so that the new contract kicks in. He told me that he has submitted the cancellation and that normally it takes 21 days, but since I am taking a new contract, it will be prioritised and complete in three days so that I do not get billed two times.</p> <p> </p> <p>This never happened, as a result i got billed for TWO contracts on the SAME simcard, which doesn't sense. This happend for October and November. Now again in December you tried to bill me two times.</p> <p> </p> <p>On the 9th of November I spoke to your chat agents online, his name was Andile Chinyanga. I told him about this and he said he had also sent the cancellation request from his side, AGAIN!!! But AGAIN I was billed for TWO contracts end of November. I opened a case last week with Thulile Hlongwane who was very helpful compared to your other uninformed employees, case number ********** 5 last week, but nothing has happened yet, instead I am just being billed for something I do not even benefit from.</p> <p> </p> <p>I have since reversed the double payment you tried billing for December. Please sort this out as it is negetavely affecting my credit status.</p> <p>Cell number for the contract is ********** </p> <p> </p> <p>If this cannot be rectified and I keep paying for a deal I do not benefit from, then please let's cancel the contract and qoute me a cancellation fee.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Bongisani</p>