Double billing

<p>I feel the Telkom mobile billing department is clueless to say the least. First of all I advised them that I am changing my banking details in May before the cut off time for updating details as they advised. Only to find out that they deducted the money from the old account still in June. I then had to call them again and was advised to make a cash payment and use a reference number of which I did as advised by Hlengiwe Khumalo and sent the proof of payment to her direct email address ********** as instructed by her that was on 08 July 2016 when I sent her the proof of payment and payment was done on the 25 June 2016. On the 15 July Telkom double debts my account for the amount I had already paid R1000.00 and the current months billing. I call them again, advise them of what had happened they inform me that it will be resolved that was on the 15 July 2016 and I would be provided with feedback. I call them again and speak to a person by the surname of Ma**** and he gives me a case number and says they will resolve it within 72 hour and provide feedback. Case number he provided was ********** 7. Yesterday I call in as the 72 hours had passed already and the was still no feedback from Telkom. I was told 72 hours counts for when they are at work. It has been a week that Telkom over charged me and all they are providing me with is story and not my hard earned money. I mean I have 3 contracts with them (Telkom) and I have never missed a payment in the past 2 years but I do not understand why they are dragging this so long as I provided them with all the necessary documentation. IF THIS MATTER IS NOT RESOVED WITHIN 24 HOURS, I AM CANCELLING ALL MY CONTACTS AND TAKING MY BUSINESS ELSEWHERE. This is no way to do business at all.</p> <p> </p>