RR
Robin R

1 reviews | Active since May 2013

08 Mar 2016, 11:18

Double billed for 4 months- Telkom *****ing!

Good day, <br> <br> At the end of November 2015 I requested that my line be cancelled and transferred to my new residence. To my surprise I was charged a full amount for the amount for December for the line and DSL and the Internet and then every single account subsequently has included the line that was supposed to be cancelled and the DSL connected to it! I have been overcharged by R1229.88 and despite lodging numerous disputes no one has cancelled my line and credited the amount which was taken off my bank account without my authorisation! This constitutes *****ing! I have since cancelled my debit order and will not re-instate it until this is resolved and the amount which has been erroneously charged is credited to my account or bank account. <br> <br> I am an attorney and will take further action against Telkom if necessary. <br> <br> Please resolve the matter immediately.

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Replies (1)
Telkom
Telkom's reply08 Mar 2016, 11:41
Official
Hello rrichardson2506,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.