SG
Siya G

1 reviews | Active since Oct 2011

27 Mar 2015, 09:26

Double-billed for 4 months

I moved out of a residence where I had a Telkom line at the end of October.<br> I asked for the line to be cancelled in November as I wanted to make sure the residents moving in would find it easy to get online - requesting a new one at my new place.<br> <br> In December having seen that I was still being billed for two lines I queried this with Telkom who gave me extremely long-winded and bureaucratic reasons why they would double-bill me again until January. Even after I explained there was no value except ******ing money from me as I was not using the service - I acquiesced to the \rules are rules buddy"attitude. <br> <br> It's now March and I see I'm STILL being billed for this line. I actually don't know what Telkom wants from me.<br> I'm a good customer"

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Replies (1)
Telkom
Telkom's reply27 Mar 2015, 13:07
Official
Hello Siyabonga.Gule,

Thank you for your post.

Kindly be advised that we have escalated your query to our Billing Team for further assistance and we will revert back to you with feedback.

Your reference number is SM99424.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team

Best regards,