Double-billed for 3 months, now disconnected

My mind boggles at the poor response of the call centre, the total lack of action, and massive delays which customers are expected to endure. I migrated from one contract to another in Oct 2015. Or so I thought. What Telkom actually did was initiate a new contract and keep the old one, and charged me for both. This is not been resolved in more than 3 months, despite near daily calls with the calls centre. I always had to make the calls, they never (except on 1 occasion) phone back when they say they will.<br> <br> Then, as a neat finishing move, they cut of my contract on Tuesday this week, despite me having overpaid (getting them to pay me back the over-payment will be another fun journey), and have still not reconnected it. I am really at my wits' end, with no resolution in sight. I am amazed that a company can provide such a bad service. This hold music at the call centre now whips me up into a feeble rage, knowing that it means that I'll be wasting another hour of my time with no result.<br> <br> AND TELKOM: DO NOT respond to this report saying that you are attending to the problem, because you are clearly not. If you actually fix this problem, I shall be happy to change this report.