DOUBLE BILLED DUE TO LACK OF SERVICE

Since February I have been trying to cancel my internet service with Telkom as I have moved over to Mweb- for the reason that the Telkom line, even though it is said to be 2mb ps barely runs at 120kb ps at times, and because Telkom moved me over to a 20G softcap account WITHOUT notifying or asking me, my service with MWEB is brilliant but Telkom still insists on billing me each month for the internet! Even though I called in, mailed and even send a direct mail to their client service manager in the area Francois Maritz, to call their call centre during work hours is impossible due to the long wait that i have to do on my employer's time and line and going via their \ my account "website obviously has no results"